My interview was for inbound calls over the Christmas period, The first time they called it was for a phone interview. I preempted it so asked them to call me back. The woman on the phone asked why I want to work there, and to detail a customer experience I thought was good or bad and asked if I knew anything about the company they'd outsource me too and if I knew anything about teleperformance itself (i'd suggest you look it up and find a way to summarise it nicely, it was also asked in the group interview). She invited me to a group interview the next day (dress code smart casual), 4 people in the group (should've been 6), and asked if we knew anything of the two companies (she read the basic summary page of the company, so you should dig a bit for their achievements/awards). A few group exercises where we had to get to know the other and explain to the recruiter why they would be suitable for the job, so you need to big up that person. Another group exercise where we were given a random item from the site and asked to basically sell it. Asked to write out sample emails for people giving complaints and attention was paid to how you came across and how well you talked. Individual exercise where you were asked to detail a good/bad experience again (but not the same one), vocabulary and punctuation test, not sure if I can remember much else. I got an email saying I passed it and am waiting to hear more.