The hiring process can be a bit lengthy. It begins with a typing test that requires a minimum of 25 wpm (which is quite low for a customer service field), and then a computer based customer service exam. Once you have satisfactorily passed both of those, the interview process will begin. Your first interview will be with a Lead Recruiter. During the interview process, you will have another candidate interviewing with you. Once the Lead Recruiter has determined that they want to move you forward in the process, your file will be passed on to a current supervisor who will take you on a tour of the facility and answer any questions you might have for them. At this point, you are supposed to be sat with a group of agents for a short period of time to observe calls. This did not happen during my interview. Now the supervisor will perform the second round of interviews. If you are successful during this one as well, you will then be given an offer of employment and asked to complete the background check consent form, the I-9 and W-2 documents, and then be asked to go complete your drug screening. You will then be asked to choose a schedule that will become yours after the training period.