It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.
Good interview nice experience. Versant and accent with operations round. Manager is good and hr is also good. Provided good guidance. Fast process completed in less than half day. Having good experience
Interview was easy 2-3 easy question but they completely misrepresented the job. They do not tell you up front you have to take and pass a personal lines licensing test and if you fail you are terminated.
Questions d'entretien [1]
Question 1
They asked how many years customer service experience I have. They claim the job is just customer service however you have to pass a personal lines licensing exam that is very difficult to pass and they are not transparent to tell you if you fail the test you are terminated.
J'ai passé un entretien chez TP (Yogyakarta, Yogyakarta)
Entretien
The interview process was straightforward and professional. It started with an HR screening discussing my background, work experience, and availability. The interviewer also assessed my communication skills, problem-solving abilities, and customer service mindset through situational questions. The process was completed within a few stages and feedback was provided in a reasonable timeframe.
Questions d'entretien [1]
Question 1
How would you handle an angry customer who is dissatisfied with the service?