Behavioural and technical questions were asked. It was an in-person interview with 2 company employees - managerial level. Took about at least 30 minutes long. Expect a response back within 2 weeks
Questions d'entretien [1]
Question 1
Describe a time you were able to solve a very complex or challenge issue for an upset client?
J'ai postulé en ligne. Le processus a pris plus d'une semaine. J'ai passé un entretien chez TELUS (Las Vegas, NV) en juin 2015
Entretien
Applied online
Sent assessment next day
Took about 3 days for interview
Passed interview
Typing test
General Technical Test
General Questions.
Name a time when you helped a irate customer?
Name a time when you went out of the way for a customer?
What is a number port?
Questions d'entretien [1]
Question 1
Name a time when you went out of the way for a customer?
J'ai postulé en personne. J'ai passé un entretien chez TELUS
Entretien
1. Applicant Data Sheet and Resume Submission
2. Initial Interview (Basic and Company Questions) - HR
3. Examination
3.1. Typing Test (at least 35 wpm)
3.2. Grammar and Communication Assessment
3.3. Technical (Account Specific Exam)
4. Final Interview (Behavioral and Situational Questions) - Operations Manager
5. HR Orientation and Contract Signing
Questions d'entretien [1]
Question 1
Tell me something about yourself.
What are your strengths and weaknesses?
How do you see yourself five years from now?
Why should we hire you?
Why do you want to work in a call center?
What is a call center agent?
What do you know about the company?
How would you handle an irate customer?
Do you have any questions for me?
Le processus a pris 2 semaines. J'ai passé un entretien chez TELUS (Las Vegas, NV) en sept. 2017
Entretien
The phone interview was first for me, Lindsay was sooo down to earth but I could tell she was stern. The phone interview was great. I got invited to the interview the next day, I took an assessment, fairly easy. The actual interview was by two managers. They asked "tell me about a time" questions and two role plays. It went well enough I got offered a position and I accepted overall excellent experience
Questions d'entretien [1]
Question 1
Tell me about a time your integrity was challenged?