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      Entretiens chez TDEntretiens d’embauche pour Customer Service Representative chez TDEntretien chez TD


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      Entretien pour Customer Service Representative

      11 mars 2016
      Employé (anonyme)
      Toronto, ON

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez TD

      Entretien pour Customer Service Representative

      17 mai 2026
      Employé (anonyme)
      Toronto, ON
      Offre acceptée
      Expérience positive
      Offre acceptée
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez TD (Toronto, ON) en févr. 2016

      Entretien

      After a 30 minute online behavioural assessment, I received an online interview request, there were about 10 questions, 4 of which you have to to record yourself. The interview questions were generic questions out of a pool of similar questions. After which, I had a brief phone interview with the recruiter, she asked my several basic questions and my availability. A day later, I received a request to do an group interview (aprox 3 hrs), we were split up into groups and required to come up with a group presentation. During the process individuals were brought out to have one on one interviews with hiring managers, it was a very relax and easy interview. Questions were basic and generic, but make sure you answer truthfully, sell yourself, and try to give a unique response because they probably heard the textbook response hundreds of times. Once the group interview was done, we were to be contacted the following week for a response. Although the interview questions were simple, straightforward and the environment was relaxed, I do have to admit the process is quite tedious. I have received a conditional offer. The process from applying online in December 2015, to getting an online assessment in January, group interview during the end of February, to waiting for my offer package in March.

      Questions d'entretien [1]

      Question 1

      Describe a situation in which you had to deal with a difficult customer?
      Répondre à cette question
      1
      avatar
      Réponse de TD
      10y
      Thanks for sharing your experience! We'll be taking this feedback into consideration as we move forward with our hiring practices.
      Entretien facile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez TD (Toronto, ON) en avr. 2026

      Entretien

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Questions d'entretien [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Répondre à cette question

      Entretien pour Customer Service Representative

      1 mars 2026
      Employé (anonyme)
      Edmonton, AB
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai passé un entretien chez TD (Edmonton, AB)

      Entretien

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Questions d'entretien [1]

      Question 1

      how to deal with an angry customer
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      11 juin 2026
      Candidat à l'entretien anonyme
      Vaudreuil-Dorion, QC
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. J'ai passé un entretien chez TD (Vaudreuil-Dorion, QC) en mars 2026

      Entretien

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Questions d'entretien [1]

      Question 1

      Tell me about yourself and your goals
      Répondre à cette question