I learned about the company at a school panel and sent the contact (let's call her Beth) my resume. She sent it to another contact (let's call her Mary), who sent me a skills test. It went to my spam - common mistake! I found it after a week and took it. The test itself was easy enough. It said it'd take 60 minutes or so to complete; it took me about 30. The questions for the first part were situation based. (Ex: I was given a chart of passes, such as a temporary pass is given between 1-7 days of service, and was questioned if someone is working for 2 days what type of pass would they get.) The next part was the standard questions, such as "I am a people person. Agree/Disagree." The next part was a typing and listening test. I was given e-mails and had to retype them in 2 minutes. Easy, considering I can type 95 words per minute at my best. I also had to listen to "customers" call and place orders and write the orders down. I was contacted the next day by my contact, Mary. She wanted to set up a phone interview with another representative. I agreed, and made an appointment for the next week (it was a Thursday so I had one set for Monday) with a woman (let's call her Joan). I was told it'd take about 45 minutes. Joan called at the exact time specified. She was very nice, and asked me basic questions about my information. She explained the position, and asked a few situation based questions (such as "Tell me of a time when a customer gave you an issue and how did you solve it"). There were only 5 and they went by quick. She then found out I was graduating this semester, and told me that because of the fact that I wrote I was still attending school for a bachelor's, the computer pushed me to claims processor. If you have a bachelor's degree, you can become a claims representative - the same exact job but just make 7k more a year. She offered to e-mail me the test for that that night, and then set up a face to face interview for the next day, Tuesday. The entire call took maybe 20 minutes. I took the test that night. Instead of visitor questions there were other questions that were a bit more difficult. I still scored well. I then went to the interview. My interviewer was ten minutes late but was nice and brought me back into the room where another interviewer was. I was told they were two different managers from two different departments. They asked me basic questions, and again the same situation based. They took notes, and for the first time in any interview they asked further on what I said, questioning how much I liked a manager or how my positions at school went and if I'd do them again. It made me more comfortable as they were interested in what I was saying. Lots of notes were taken and the interview itself took about 25 minutes. I was told I'd get an e-mail either way within a week. Today, just a day later, I got a phone call with an offer. Now my hiring is contingent on a drug test and background check that I know I will pass, and then training starts.