What do you know about Starling and what appeals to you about working for us? 2. We'd love for you to tell us about your understanding of the role you've applied for. Please give us an overview of your thoughts on what do you think the day to day activities will look like, how can customers contact us and what sort of things do you think customers will reach out to us for? 3. The role is really varied, as money is really important to people it can be an emotive subject. We do get a lot of calls from angry or upset customers. How would you deal with angry customers? 4. Why are you looking for a new opportunity & why does this role interest you?