Had to make a website using their platform, this was ok and probably the most enjoyable part of the project Then a Skype interview, more like a conversation but this can throw you because it's hard not to drop the professional and become too relaxed and possibly say something you never would normally in an interview Then a test with simulated customers calling, emailing, and web chatting at the same time.b This is the part I failed on, they are really hard questions and you are supposed to google the answers about the product, I was really under pressure and even though I had been told it's ok to suggest to call a customer back when I tried this they pushed me for an answer there and then, I had been out of customer service for about 10 years so my speed was not good.