The interview process begins with the typical phone screening going over qualifications, expectations of the positions, office culture, etc. The recruiter forgot to call me on the first time we schedule so we did have to reschedule it. Basically just getting to know you and making sure you would be a fit first. Then went into the office for the in person interview. I was interviewed by two people. It was just the basic interview questions regarding a customer service type role and getting to know you. It lasted about an hour and a half. I was then told I should hear something by the end of the week, which I never did. Followed up with recruiter for the second time the next week, she said they were still trying to make a final decision but would let me know either way within the next 2 days. Never heard anything back. It seamed very unprofessional.