Le processus a pris plus d'une semaine. J'ai passé un entretien chez Sensei Labs en mars 2021
Entretien
There were quite a few rounds (both formal and informal) and they were tough, but it gave me a good opportunity to meet different team members, learn about the work Sensei Labs is doing, and to see what the team is like! The process was as follows:
Round 1 - Screening call with Talent - Basic questions about experience, fit, and salary expectations
Round 2 - Interview with VP Customer Success - This was their time to learn more about my background, and to ask a few behavioral and scenario type questions. A few questions were also asked in order to get a sense of my knowledge of the tech/SaaS industry.
Round 3 - An interview with a Director of Customer Success - Similar to the previous round. Was mostly a chance for them to get to know more about me and for me to ask any questions I had about Sensei Labs, the CS team and the work they do.
Round 4 - Case Study - An opportunity to present and demo a product of my choosing in front of the previous 2 interviewers, as well as another CS team member, and a few members of the senior leadership team. This was followed by Q&A, and a chance for me to ask questions as well.
Round 5: Cultural fit "interview" with the CEO - Don't be intimidated! Jay is super friendly and approachable, so think of this more as a coffee chat. Was a great chance to get to know him and for him to get to know you too.
Questions d'entretien [1]
Question 1
Provide an explanation of any technical concept of your choosing, but meant for non-technical people.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Sensei Labs (Toronto, ON) en juin 2021
Entretien
Recruiter, director CS first interview casual get to know me, VP CS answered questions I had about the role and company, case study presentation with CS team leadership and finally a culture fit interview with CEO and COO
J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez Sensei Labs (Toronto, ON) en févr. 2020
Entretien
To start I had a 1-1 phone screening with the in-house recruiter at Sensei. High level questions about me and my experience.
Then it was another phone 1-1 but with a director of the customer success team. This was more focused on the nature of the work and specifics about my background.
Next was an in-person interview at the office with senior members of the customer success team. Still very much getting to know me, questions about my previous experience, challenges I’ve faced it and how I had overcame them.
Next, an in-person 1-1 with the VP of customer success which surprisingly (in a good way!) still very much felt focused on getting to know me, my career ambitions, what drives me, and why I’d be interested in moving forward with Sensei. Followed by a lovely tour of the office!
The final stage was a case presentation for the customer success team as well as a couple members from senior leadership. After the presentation was some time to get to know the team better and ask any questions.
This was by far the best interview experience I’ve ever had. Sensei Labs is truly a people-first company, and this carries over into their unique interview process. The focus throughout the process seemed always about getting to know me and how I might fit with the team, and only after that was established was I asked to present and really display my abilities. Interviewing can often be a nerve-racking ordeal, but the team at Sensei made it a welcoming, enjoyable process!
Questions d'entretien [1]
Question 1
Can you give me an example of when you had to share bad news with a customer? How did you approach it?
Oh! I miss in-office interviews and tours - we're 100% virtual now, but hopefully we'll be back in the office in no time. Thanks for your detailed feedback - glad to have you on the team!
