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      Entretien pour Customer Success Engineer

      25 juil. 2019
      Employé (anonyme)
      Offre acceptée
      Expérience positive

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Engineer chez Segment

      Entretien pour Customer Success Engineer

      30 août 2019
      Candidat à l'entretien anonyme
      San Francisco, CA
      Aucune offre
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Segment

      Entretien

      Best interview process I've ever had, I felt good from start to finish. The process for me felt like it moved fairly fast, but overall, I guess it was about 4 weeks from start to finish. I applied online, and heard from a recruiter within 3 business days. We set up a fairly typical screening call for either later that day, or sometime the next day or two. I was told I was moving on that same day, and set up a call with the hiring manager the next day. I was given a technical challenge, that I turned in within 2-3 business days. It was a fairly practical technical challenge involving answering client questions about the product, SQL searches, and a bit of basic javascript. It was may another 2-3 days before I heard from the recruiter again. After that, I was moved forward to 4 different interviews: core, technical, customer success, and I don't remember if they called the 4th one something specific but it was with the CS engineering lead. The core interview was compromised of a lot of questions like "tell me about a time when you did something". The CS background was all about customer experience, and of course. the technical interview was... well, technical. Honestly, I spent quite a few hours pouring through the docs and looking over questions in the forums and I was still asked things that sort of stumped me. I just did my best to answer with "well, I'd assume because X, then Y might be true, but I'm not sure." I heard back from the recruiter within another day or two, and set up a call with the VP of the Customer Success department (and all under that umbrella) for the following week. This interview was a lot of talking about my past experience, but in a way that was super unique and pleasant. For example, I transferred schools, and even though it was like 7 years ago now, I was asked why. I thought it was super pleasant. I heard back about my offer within 3 days of that. The recruiter was super responsive and I felt like every step of the way Segment wanted me to join their team as much as I wanted to join their team. :)

      Questions d'entretien [1]

      Question 1

      Explain a time you experienced excellent customer service.
      Répondre à cette question
      4
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 6 mois. J'ai passé un entretien chez Segment (San Francisco, CA) en févr. 2019

      Entretien

      I went through three stages in February, two phone calls and one take home test. I was given access to a database and asked to make queries. After completing the take home, I was never communicated with again. I initially was in contact with a recruiter and someone on the team, but never sent a rejection or any update until the end of August.

      Questions d'entretien [1]

      Question 1

      Various SQL Queries accessing different customer plans and customer groups.
      Répondre à cette question