This is Heather DeNamur, Organizational Relations and Recruiting Manager at Royal. We feel that successful employment begins during the interview and depends on both the employer and the candidate having as much information as possible to ensure a good fit. To achieve that, our interview process can be a bit longer than what you might have experienced with other companies. We also strive to inform each person of our decision after the application and/or interview process with a phone call or email, and we encourage candidates to contact us at any time if they have a question about the status of their application. We are looking into what kept that from happening in your case so we can ensure it doesn’t happen again. I sincerely apologize that this was your experience. Thank you for your feedback, which we will use to improve our process. We wish you the best of luck in your new job.