J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez Riverside.FM en déc. 2024
Entretien
The interview process won me over! I wasn't necessarily looking for a new role but Liz (Talent Acquisition Partner) reached out over LI for a chat. I found the practical interview (case study style) to be fair and allowed me to get a strong idea about the role / software. They provided valuable feedback along the way and left none of my questions unanswered. I felt very welcomed by the individuals I met (CS Director, CS VP, Founder, HR) and excited about the overall opportunity. They were clear on the current state of the organization, the expectations of the role, and where they see progression into the future. You can tell they move quick but also take their time to find the right candidate. The offer was strong and I'm happy with my decision!
Questions d'entretien [1]
Question 1
What is the most one most important quality in a successful CSM? (no wrong answers)
J'ai postulé via un recruteur. Le processus a pris 6 semaines. J'ai passé un entretien chez Riverside.FM (Toronto, ON) en janv. 2026
Entretien
The interview process was thorough yet fair, and well-structured from start to finish. It consisted of five stages: an initial conversation with a talent recruiter, followed by interviews with the CS Director, a mock call, a discussion with the CRO, and a final conversation with an HR leader.
Each step felt intentional and gave me a clear understanding of both the expectations of the role and the dynamics of the team. I especially appreciated the mock call, which offered a realistic preview of what the day-to-day responsibilities would look like. It also provided valuable insight into how CS leadership structures and delivers feedback, and gave me the opportunity to demonstrate how I receive and implement that feedback in practice.
Overall, the process gave me a comprehensive view of the company, the team, and how I would fit into the role. It felt like a two-way evaluation, where I was not only being assessed, but also given the opportunity to assess whether the team and environment were the right fit for me.