Got a call, then several emails which required me to take battery of tests, IQ, personalty,skills. Seemed a bit ridiculous for a customer service position, especially when you had my background. Overall did not matter because I did not make it past this point, apparently I do not vague situations and I am just too honest.

After submitting the application, I was asked to complete the aptitude test. It was lengthy and some parts were difficult for me, and I didn't get to finish a couple sections. I was surprised when they followed up with me for an interview, so don't be discouraged by the test! I had 3 interviews total - one with a recruiter, one with a supervisor for the role, and one with a regional manager. Their questions mostly focused on my experience, and I think it helped that I asked a lot of questions to them.