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      Entretien pour Customer Engagement Specialist

      5 janv. 2018
      Candidat à l'entretien anonyme
      Chicago, IL

      Autres retours d’entretien d’embauche pour un poste comme Customer Engagement Specialist chez Reverb

      Entretien pour Customer Engagement Specialist

      8 août 2018
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Reverb (Chicago, IL) en févr. 2016

      Entretien

      Applied online and received an email for a screening. Set up an initial phone screening with whom I believe was the head of HR or talent acquisition at the time. (From the looks of it is now Director of HR). Anyway, I cannot express just how disappointing and seemingly unprofessional of an interview this was. Sure it was just a phone screening but to be asked questions and then trying to answer them just to be cut off with "uh huhs" and "okays" constantly with an attitude. Not to mention there was a bit of background noise going on and she seemed distracted as well. I know that I am not the first person to experience this. Mind you this happened quite sometime ago but it was just such an off putting experience.

      Questions d'entretien [1]

      Question 1

      Give me a time where you dealt with a difficult situation
      Répondre à cette question
      2

      Candidature

      J'ai passé un entretien chez Reverb

      Entretien

      Started with a phone interview, followed by in-person interview. Both were very straightforward, in person interview took just under an hour and involved meeting with many different people from the team

      Questions d'entretien [1]

      Question 1

      Asked about music gear knowledge and cs experience
      Répondre à cette question

      Entretien pour Customer Engagement Specialist

      16 mai 2018
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Reverb

      Entretien

      Phone interview with the Senior Recruiter, of whom is very scripty with her responses. Completed an easy written assignment using Reverb.com site. In-person interview consisted of a lot of situation questions dealing with customers, how you stay organized, and testing your skill set like keystrokes. Tends to be a lot of work for a position that pays a low salary. Very hipster-vibe. If you show leadership skills and wanting to advance, they will likely not hire you. I wouldn't waste my time with this place.

      Questions d'entretien [1]

      Question 1

      How do you deal with tough customers on the phone?
      Répondre à cette question
      1

      Entretien pour Customer Engagement Specialist

      5 oct. 2017
      Candidat à l'entretien anonyme
      Chicago, IL
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Reverb (Chicago, IL) en sept. 2017

      Entretien

      I had a phone interview that was very short about 6 minutes. I had relevant experience and felt that if the girl interviewing me would have had a better phone interview process asking better questions, I would have been able to showcase myself better. I felt very turned off by her interviewing skills. I then got a generic email that is a default indeed template saying I didn't get the job. ( I know it's generic because I myself, have had to interview and hire through indeed. A few weeks later, I got a call from a more experienced talent acquisition coordinator at a larger music company that took me through a 30 minute phone interview and was very professional. Then, I was called in for an in person interview and landed the job. I'm glad I got a better opportunity. However, I feel that reverb missed out on a great candidate like myself and it makes me wonder how many other good candidates they are passing up.

      Questions d'entretien [1]

      Question 1

      What is customer service to you?
      Répondre à cette question
      5