Brief phone interview after online resume submission then in person interview with manager and senior success managers. They asked me how I would handle a difficult customer who called in. what my most challenging job experience has been and how I handled it. also asked if i was interested in company volunteer events

Basically, it was a month long process beginning with a phone call with a recruiter. Second, a video interview with the Director of Customer Success. Third, another video interview with a panel of team members. Last, a final video interview with the VP of Sales & Service. The recruiter was exceptional, as was the Director and entire team. After a month of learning everything I could about the company, taking unpaid time off of work to accommodate interviews and being heavily invested, my years of previous experience in a similar role (and the primary reason I made it through the process) was not acknowledged whatsoever in the final interview. No questions, No discussion, nothing. I'm not sure what happened, but it felt incredibly disconnected and completely invalidated the entire process for me.