I was first sent a list of questions to answer, primarily common emails from clients. Basically had to spend a good deal of time digging around the website to find answers to questions that really should be covered in training. Also had to do research on competitors. I got a follow up interview, and I was surprised to see that I would be interviewed by one of the co-founders. For a customer service role? That felt a little weird to begin, but I figured it could be a cool thing. The interview was just full of bad energy, though. It felt like a technical interview; even though it was phrased to be a quick 20–30 minute chat, the questions were hyperspecific about the company's functions and the context in the industry. I went into the interview feeling fairly prepared on both fronts, but the co-founder's reactions to my answers all seemed quite negative. I'm not sure if I would be working directly with him if I was offered this role, but if that was the case... I would perhaps think twice about accepting. Anyways, I was not offered the job, so a no-fit on both sides... though I can't imagine anyone feeling very positive towards a job prospect after that kind of interview.