Started with a phone call asking a few basic questions, like why did I apply, what am I studying etc. Then came in person. To be honest based on the job description I was way under qualified. But I went for it because it was a work study. My boss interviewed me knowing I didn't know jack diddly but what he really wanted was someone with strong customer service skills. Since I had those it was an easy win. In his words it is easy for him to teach tech but hard for to teach someone to be likable person to talk to the staff. He made me feel at ease, unlike some tech interview that grill you. In the end I would do it again. Sometimes being good with people and working hard nails you a job. 10/10 would recommend it.