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      Entretien pour Customer Success Operations Manager

      10 déc. 2021
      Candidat à l'entretien anonyme
      New York, NY
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Ramp (New York, NY) en nov. 2021

      Entretien

      My interview process lasted 3 weeks. I had my first interview with a manager and they were very nice and explained the role to me. They mentioned at the end that they liked my experience and felt like I would be a good fit. I didn't hear back for ~7 days. In fact 10 mins after I sent my second follow-up email, the recruiter emailed me back asking for a second interview. The second interview happened a day after that. I met with someone on the product team that read about 25 questions off of his screen for 42 mins. No conversation back and forth. Left only 3 mins at the end for me to ask any questions. Very poorly designed interview. I sent a follow-up email thanking them for their time after the interview, no response. I then in the matter of a week sent two more follow-ups asking for the next steps or even a timeline of when I would hear back. It wasn't until 7 days later that they responded saying I did not have the skill set to proceed to the next round of interviews. It was a very negative experience on my end. The recruiters did not even have a screening interview. If you did not think I had the skill set for the role, why did you have me go through two rounds of interviews? Maybe you should think about revamping your interview process to make it more effective for your company so you don't waste your efforts and in return, it will create a better experience for potential employees.

      Questions d'entretien [1]

      Question 1

      What type of manager are you? How do you handle coaching? What is one thing you have had to overcome with managing multiple employees? What would you do differently if your team was growing 3x week over week? What is your process to relay feedback from customers --> engineering? How do you interview for the will to work? How would you grow a customer success team?
      1 réponse
      1
      avatar
      Réponse de Ramp
      4y
      Hi there, thanks for taking the time to share your feedback on your interview experience. We greatly appreciate your feedback and we take matters like this very seriously so we can improve our recruiting processes and limit situations like this for future candidates. We are so sorry to hear you didn't have a great experience interviewing with us. We agree, this is not the best way to evaluate someone's experience. On top of that, it's not the best way for candidates to get the chance to evaluate our team as well. I will absolutely take this feedback back to the recruiting team as well as to our interviewers so we can ensure that experiences like are avoided in the future. We are always looking to improve, so thank you again for allowing us to get an understanding here so we can make this better in the future.