Interview was pretty consistent with industry standards. First step was a phone interview. This was not very detailed, was just asked a few basic background questions. Got the feeling it was primarily to judge how you talk on the phone. Day of the interview, there were a few of us there for the same time slot. We were brought into a conference room where we were advised of job duties, pay structure, benefit plans, and training requirements. After agreeing that these were acceptable to us, we went on to skills testing. This involved a basic math test, typing test, customer service (common sense) test, data entry test, and finally a mock phone call. After these were passed, we went on to 1:1 interview with a manager. The whole process took under 2 hours. Manager advised upon conclusion of interview that he would recommend me for hire, so that was a definite plus. It was a very relaxed, conversational interview - so despite the cliche, my best advice would be to be yourself. Be professional, yet relaxed. That is really the culture of the company, too. It is the first company I have worked for where 'Have Fun' is part of the mission statement!