About 6 days after I applied for the position online I received an e-mail with a link to the online testing site. The testing consisted of both critical thinking/problem solving questions and personality questions (strongly agree, agree, disagree, etc). After completing the test I received an e-mail about 30 minutes later saying that I had passed and that I would be contacted by a recruiter to set up a phone interview. The recruiter contacted me a few hours later to schedule my phone interview for the following week. The phone interview consisted of behavioral questions which required you to give very specific responses based on previous work/school experiences. Even though I felt prepared for the interview I found myself being too general during a few of my responses and my recruiter would stop me and try to refocus my response. The interview consisted of around 5 behavioral questions in which I did well enough to be selected for a face to face interview. My recruiter gave me great feedback after the interview and gave tips on preparing for the face to face. The face to face manager interview took place 1 week later at the local claims office. The interview lasted around 50 minutes and consisted of questions about my previous jobs and several more behavioral questions like the ones from the phone interview. My interviewer was very friendly and easy to talk to, I felt there was instant rapport which made the experience better. After the interview I was given the opportunity to ask questions about the position and the company. The next day I was contacted by my original recruiter saying that I did great and that I would be receiving an offer pending the background check. After receiving the background application it took about 1 week to receive my offer. My advice for preparing for both the phone interview and the face to face is to take adequate time to prepare examples for the behavioral questions. Do a Google search on common behavioral interview questions and start thinking of relevant experiences from your work experience. Make sure that your examples are very focused, avoid being general in your response. During my preparation I found that saying my examples out loud helped me to focus my responses a great deal.