The process went like this; first I applied and sent my resume. I was then contacted to complete an assessment online. After that, the next step was a video interview consisting of 5-8 questions. Most questions were about customer service experience. After that I had a Zoom interview with a supervisor. I was contacted within 2 business days with an offer, from there I had to pass background screening. The whole process took less than a month.

The application process was as expected. After applying I was required to take two online assessments. After completing the assessments I was scheduled for a phone interview. The woman who interviewed me was very abrasive. I have never left an interview feeling so negative. It wasn’t the questions that caused a negative experience, it was the interviewer. After speaking with her for almost an hour, I didn’t expect the follow up interview. I was actually relieved to have the rejection email. I would never want to work for a company that has a recruiter like the one I encountered. I literally want nothing to do with Progressive or their products because of this.