I applied online on February 19th. I was emailed a pre-employment assessment the next day, which I had five business days to complete. I completed it on the 23rd. The assessment took about 45 minutes to complete. It's just a basic assessment of skills and your personality. I was then emailed about setting up a phone interview the next day, and to look out for a phone call coming my way. I spoke with the Progressive representative and set up a phone interview with a recruiter for that Friday. The phone interview lasted roughly 30 minutes. They use the STAR method when interviewing, as most places do. The questions were customer service-based and were fairly straight forward. After the interview was complete, the recruiter told me that I would be moving forward in the interview process. We set up a time for a face-to-face interview the following Wednesday. The recruiter I interviewed with was incredibly kind and very helpful! It was a great experience. I received a confirmation email with more details regarding the face-to-face interview (address, etc) and also an email with directions on proceeding with a background check. The background check takes a few days to fully complete/pass, so they like to get a jump-start on the process. The f2f interview lasted around 40 minutes. The woman I interviewed with was very kind, just as the recruiter had been. In both situations, the interview seemed more of a conversation I would have with a colleague rather than an interview. It was refreshing and reassuring! After the interview, I was told I would hear back within the next few days or a week. I got a call the next day saying I was being offered the position! I can't wait to start my new career with an amazing company!