J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Progressive Insurance (Rancho Cordova, CA) en janv. 2012
Entretien
I have six and a half years of call center experience so I applied for the Customer Service Representative position on progressive's website. After applying a day later I recieved a email to take two pre-employment test, I took the test and the next day recieved another email informing me that I passed. A week later I recieve a call to schedule a phone interview and went over some behavior question with the recruiter. Exactly a week later I had my phone interview which lasted about 45mins(It could possibly go up to an hour & half). I checked my progress online and seen that i had made to the last and final step of the hiring process which was the 1;1 interview with two of progressive's hiring manager and a 30min sit in. I recieve a call to set up my 1;1 which took place on 1/16/12. both interviews last up to an hour each one of mine went about 50mins then I did a hour sit-in listening to calls because the second individual that interviewed me forgot I was even their(Smdh!!) I recieved a call yesterday 1/23/12 that I was passed over for other candidates(11 open positions and I couldn't get one lol) Overall the experience was so so I would have liked to work for progressive but it seems from the reviews I have read they do not want anyone experienced!! Good luck to those apply and going through the hiring proccess!!
J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance
Entretien
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Questions d'entretien [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
J'ai passé un entretien chez Progressive Insurance (Providence, RI)
Entretien
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Questions d'entretien [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
J'ai passé un entretien chez Progressive Insurance
Entretien
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).