J'ai postulé via un recruteur. Le processus a pris 2 semaines. J'ai passé un entretien chez Progressive Insurance (Phoenix, AZ) en oct. 2009
Entretien
First a recuiter calls and gives you a phone interview, usually last between 1-1.5 hours. If you pass the interview you go on to take an assessment test on site. If you pass the test you move on to 2 face to face interviews. The interviews are for the same day and last at least 1.5 hours each. If you are chosen at that point you have to pass a background check and you're in.
Questions d'entretien [2]
Question 1
Name a time when you dealt with a difficult customer and how did you resolve the issue?
J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance
Entretien
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Questions d'entretien [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
J'ai passé un entretien chez Progressive Insurance (Providence, RI)
Entretien
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Questions d'entretien [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
J'ai passé un entretien chez Progressive Insurance
Entretien
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).