The first interview was over the phone. Brief 20 minute interview where they explained the job, asked about your experience, and asked a few simple questions. My interviewer was friendly and warm. Its feels like you are having a simple conversation with a friend. Then I received and invitation for to do a test to prove my skills, grammar and knowledge of Spanish. Then I received another email to do a several interviews by Zoom. The experience was completely different for the regular interviews. Each meeting took about 25 minutes each and the process was very warm and open, with questions focusing on my understanding of the position and the company's core values, focused on customer support experience and situations related to that. I didn't get the job offer, I don't know the reasons neither, I assume that I did talk too much or went a bit personal, but will -with no doubt- try again. I had the chance to read, research, investigate about this company and this is the place that I want to be and grow as professional. Now im going to read more, prepare myself, make a course and more just to be ready for next time..