The application process is completely online. After completing the application, I was directed to an online assessment which took about an hour. Hypothetical customer service scenarios were set up and the best answer chosen. About six weeks after I took the assessment, the manager of the local store called me for an interview at the store. The manager and I chatted a few minutes about an unrelated connection before the interview formally began, so she was able to assess my communication abilities. Beyond that, we chatted about store policies, management policies, expectations, schedules. She was very cordial, polite and personable, and we had a nice connection. She said she had several people to interview and expected to make return calls the following Friday. She surprised me by calling me two days earlier on Wednesday instead! All employees were friendly, and the one I had met earlier at my initial visit remembered me - always a nice bonus!