I applied online and was contacted by someone in a couple of days. The person I talked to on the phone asked me some questions about my resume and future career goals. I took an online MS Office test and must have done ok on that because I got a call to come in to their office for an interview. I met with a young woman who was very nice. She said she had worked there for several years and seemed like she really liked her job. After we talked a little bit, she brought in another manager. They gave me a really good idea of what the position would be about and answered all of my questions. They asked me some harder questions that were more about how I would handle certain situations and how I would approach solving different problems. At the end, they gave me a piece of paper that ended up being a surprise writing test and I had to do it on the spot. That was a little nerve wracking!