I first got called by a recruiter for a 15 minute phone screen. She asked me a few behavioral interview questions ("when was a time you had to take constructive feedback from a superior", etc). After we talked, she scheduled a second interview with the manager for a few days later.

The interview process was broken into four steps: an initial screening, a question and answer session, a simulation call, and a final meeting with the vice president of admissions. The interviewers were friendly and easy to talk to.