It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
J'ai postulé en ligne. Le processus a pris 4 jours. J'ai passé un entretien chez Nordstrom en juil. 2013
Entretien
I filled out the application online for multiple part time openings. I then received a phone call the following day from the HR manager. I happened to be in an interview at the time at Nordstrom Rack, but the voicemail was very nice and she explained how excited she was to talk to me and set up an interview. I returned her call thinking it would be short and just scheduling an interview...turned out to be a phone interview. Nothing to stress, it was probably 5 questions such as tell me about yourself, your work experience, why do you want to work at nordstrom's, etc. It helped that I had just come from an interview at the rack because they both asked me the exact same questions for that phone interview/in person interview. Everyone at Nordstrom's is very nice and they really make you feel comfortable and at ease during the interview whether the rack or full line store. I was interviewed by three different people and they were all down to earth and very nice doing anything they could to make me less nervous about being interviewed which was amazing since other employers can really take advantage of the already stressful process. They read from a paper and have to write it down which I was surprised about but it also helped since it gives you some time to think/more relaxed than being drilled with questions. There were a lot of "how would you" situational questions such as "if you were organizing a rack of clothing and a customer needed help, what would you do?" well of course help the customer since that is their #1 mission...even if they can tell you are nervous/not sure how to answer and mess up a little bit they respond with positive feedback. At both the rack and the full line store all my answers were responded with a "perfect" or "great". Overall the interview took less than 20 minutes even though they say plan for a hour. It ended with her explaining they are conducting more interviews but she will call me either way on Friday (2 days after my interview) about their decision. She called like she said she would and offered me the position.
Questions d'entretien [1]
Question 1
I wouldn't say any of them were too difficult as long as you can think of examples for the situational questions. Examples of questions were "What do you know about Nordstrom?" "Why do you want to work here?" "Explain a time you went above and beyond for a customer" "Explain a time when you had to deal with a difficult customer, how did you handle it" "What do you think is great customer service and how would you supply it?" "How do you prioritize" "How do you feel about this job being commission based""Have you ever been in a job that is commission based"
J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez Nordstrom (San Antonio, TX) en sept. 2025
Entretien
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
J'ai postulé via une autre source. J'ai passé un entretien chez Nordstrom (Tacoma, WA) en juil. 2025
Entretien
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Questions d'entretien [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?