Within a couple days I received a call back from a 3rd party recruiter who gave me a phone interview. A day later, I received a call from a Niagara recruiter who scheduled me the next interview available! I had a 2-part panel interview with the supervisors. I felt interview went well.

Interview process is VERY long! The title is CSR but it's really account manager for their clients, B2B. They have four main stages: phone interview and three in-person. The time passed by between each step is about 2-3 weeks. The third interview was the longest one where you meet their Director of CSR and a sit-in interview where they have you sit down and observe the position to see if it's the right fit. The third part was unorganized and awkward because the managers you were supposed to sit and observe with were not aware that you were going to be sitting with them. In my experience, the third manager was 30 minutes late and she commented that I didn't want to be there. But she's been making me wait for 30 minutes on her! While waiting to schedule my third interview, I find out that the recruiter who I've been corresponding has quit and I pretty much got lost in the shuffle. Followed up but they gave me the run around. Never heard from them again. Very unprofessional.