I received a phone call from one of the hiring managers but was not able to answer. It was next to impossible to get someone on the phone when calling. Every call at the office goes through the operator, and after calling about 14 different times, someone finally answered. I was asked a few questions about my skills and experience and then asked to come for a face to face interview. After a few emails with HR setting it up I found myself at the office the following Monday. Our interview was held in one of the managers offices, with about 3 different managers sitting round-robin around the desk. The most senior person (whose office we were in) could barely pull himself away from his phone and chat sessions to seem at-all interested in my answers. Instead of learning more about me, they were more interested in scare tactics. I was told -"Your head will hurt with everything there is to remember" -"Its a 40 hour a week job but really 45-50. You'll work through lunch or stay late to get all tasks completed." -"You'll be working on 3-4 things simultaneously all day from start to end" After that I was placed with a few of the analysts who were working. They each had too many open issues for any quality resolution to be performed and both alluded to the fact. It was a game of "call center metrics" as they sent emails to make initial contact within the 4 hour window allotted by the SLA. They said they are judged as a group and one miss will cause them to not receive the quarterly call center bonus. I left with an uneasy feeling and would not have entertained working there if I was offered. The one bright side was that the place was a ghost town. Many employees work remotely. So if that is your thing, you should go for it.

Applied twice on line and was contacted after 2nd application. Interviewed with 3 different upper management people. Offered a competitive salary with ability to receive quarterly bonus. The offer was fedx to me and was accepted. The training lasted for a few months and was classroom and on line. There are many good people dedicated employees that are very well equipped to handle clients tickets and willing to help new employees.