For this Operations Analyst position at New York Life, the interview typically includes both behavioral and scenario-based questions — they want to see how you’ve handled real situations involving process improvement, issue tracking, or cross-team collaboration. You might also meet with members from the Institutional Life Operations team, since the role supports that area. They usually assess how well you fit into the team culture, your understanding of Agile and change management, and your ability to work across business and technical teams. The final stage often includes a short discussion with a senior manager or director, focusing on long-term fit and growth potential. Overall, it’s a structured but conversational process designed to gauge both your skills and your collaborative mindset.