Pretty simple interview, basic questions he was reading straight off a form, wasn't massively interested in my answers, I was pretty confident I was in there. Mostly about customer rapport and interaction etc. Then a test call in which the interviewer pretends to be a client. There were technical hitches during this but they were pretty chilled out about it. Whilst I was waiting for my interview viewed a conveyor belt of other applicants going in and out so this calmed me down a bit.

Applied online. Got a call back a few days later for a short telephone interview. This wasn't really an interview, he just asked how I found out about the place and then told me how the shifts work. I was then invited to a face-to-face interview, which again, wasn't really an interview, was more of a chat.