I applied to the position in mid-to-late July 2020. I was offered the opportunity to complete an online assessment early August, to which I received my successful result four days later alongside an invitation to an online interview to be completed a week later. The assessment consisted of literacy tests to assess our reading and comprehension levels. The next online interview was short, asking only five questions and required background understanding of the company and its values for success. Nearly a month later in early September I was contacted to say I was successful in this online interview, and invited to an in-person assessment centre in Leeds, at a local hotel. This took place the next week, and they were extremely friendly and social-distance-aware the entire time. We had a short presentation delivered to us about the job role, and completed a group task which featured a customer service situation, where we had to discuss a difficult situation and work out what we would do, and nominate someone to feed back to the assessors, of which there were the same number of candidates in the room. This was followed by an individual interview with two of the assessors, presumably one being the assessor assigned to me, which was rather enjoyable as my interviewers were attentive and friendly. We then had to fill our our previous employment for the last three years, provide identification and then could leave if we were ready. They had suggested we would be there three and a half hours, the entire process lasted for an hour and a half at most. After nearly three weeks at the start of October I was told I was successful in this, and am still awaiting a start date for this role. I am told there are also in-person checks and other background checks involved.

After completing a verbal reasoning test online, I was invited to interview at a station. There were 2 interviewers, and the duration was around 45 minutes. The questions related to customer service, safety, and some situation-based questions.