It was pretty decent. The online portion is a couple tests that require you to roleplay being on the phone with members. Then, after I passed that, I was called in to have a formal interview. I was interviewed by two supervisors, and it was pretty casual. They then make you take a simple test of navigating the computers. They will tell you to find this or that on their main page. It was overall pretty simple, and I usually hate interviews.

The hiring process started with two online assessments, followed by a phone screening interview from one of the recruiters (The gap between these two events was almost a month). After completing those, I moved to an in-person interview with a panel of two people. The interviewers asked behavioral questions, taking detailed notes throughout the session. They mentioned that the timeline for a decision might "take too long". However, it has now been over a month since my interview without any further communication. Despite my portal status still showing as 'Interviewing,' I haven't received a call or email update. While the initial stages were well-organized, the lack of follow-through after the in-person stage is kind of worrisome.