2 interviews ... the first one is over the phone and if accepted then you will have an interview at the office with an HR manager... Then you will have a short interview with a manager where you need to "sell them a product" ... after that there is a short test for States short forms and how fast you can type. After that if you are accepted you will have a personality test.

It was and initial phone screen that lasted 15 minutes. I was then invited in for 30 minutes in person interview and overview of the opportunity. In addition there was a tour of the facility and Call Center.