TL:DR - MoonPay reached out to me, then ghosted me, then after frequent chasing sent an automated message and ignored my reach outs and just dead-ing all personal communication after multiple interview stages. I think how you handle candidate experience is really important and even a fair few months on this experience sits sour in my mouth. I'd like to state first that MoonPay reached out to me. The first interview was fine, and then I had another two stages -- so it's fair to say I was investing my time in the process and was interested in the company after they reached out to me. Unfortunately, while the interviews themselves were fine, the process ended up being terrible. Imagine initiating a dialogue with a candidate and seeking them out to engage them in your process, and then ghosting them. Then after the candidate reaches out twice to the Recruiter who contacted them on LinkedIn (the platform we were communicating to organise the interviews) never hears from them again and after the second chase message received a generic rejection email to their email inbox with no response to the aforementioned messages or apology for basically ghosting me. Treat your candidates better, or they'll likely think back a few months on when they log-in to Glassdoor to do some research on another company and are prompted to leave a review to see other pages to that time they were treated poorly. But hey, employer driven market makes it fine, right? And the thing is, the ignoring of the two LinkedIn messages was an active choice and then just choosing to auto reject with a template following various stages was an active choice -- just poor and would be unacceptable for my talent team.

The interview process consisted of two stages: an initial screening with a recruiter, followed by a video interview with the hiring manager. It was really lovely speaking with the hiring manager and thought the interview was going well. Despite the structured approach, I unfortunately only received a generic rejection email without specific feedback on my performance in either stage. I emailed to request for feedback and have never heard. It is not to ghost candidates. Please respect your candidates - as the reviews shows this is lacking a lot.