I had an initial phone call conversation then an assessment in London which involved a case handling example where you had to write a written case outcome. After passing the assessment I was then invited back at the end of the week to the office for a face to face interview.

Received a screening call before being offered a face-to-face interview and assessment. The face-to-face lasted around 20 minutes and was straightforward. This was followed by an assessment which lasted an hour. I am still waiting on a response 11 weeks later. The follow up contact I made was replied to saying they are in the dark about what is going to happen with the position. I would suggest you do not hold interviews in London for a role based in the North West that does not appear to exist.