I remember talking with someone on the phone but most of it was through email correspondence. All the info we needed to know was online and with testing. I do remember having some questions and when I talked with someone they were polite and very informative.

The interview process was pretty simple. they would first contact you via email and then the interview was scheduled. it was done online with just a few questions to answer. being that the work was pretty virtual all the training were done online and then you're allowed to self schedule.