Can you walk me through your experience with providing desk side/on-site support for computer workstations, laptops, tablets, and other electronic devices? How do you ensure that deployed and supported devices are configured with the appropriate security and protection tools and patches? Could you describe a time when you had to troubleshoot basic computer network and peripheral connection problems? How did you approach the issue and what was the outcome? How do you prioritize and manage your workload when dealing with multiple incidents or service requests within agreed upon service levels?