The whole process started with a HR person seeing my resume on one of the various job sites. He called me and we spoke for about a half hour. He asked me a series of questions about my background and how I would handle certain situations. After the call we set up an in-person interview. During this interview I met with the person whom I spoke with on the phone, as well as two other individuals that worked there. All three were one on one interviews. What I did find a bit peculiar about the whole interview process is that going in and leaving, I was not sure exactly what position I was interviewing for. I asked, but couldn't get a definite description. So I assume that it was for the position called "generalist".

Call with recruiter then onsite interview at the Elmhurst facility. Toured the facility as a first interview then spoke with another manager as the second interview. Then, took an assessment answering simulated customer questions.