Filled out the basic application. Took a small math test which was really the biggest part of the application. Youll be given a calculator to solve the problems. During interview found that longevity at previous jobs was another of their key focus on the application. Interviewer was very down to earth & thorough in explaining the daily job functions. If you have no experience with phone CSR or sales this could be a harder interview. Slightly above average base pay & insurance.