Recently graduated college with three years experience in the field. Worked for Marriott for a year. This was a four step interview process. Questions were all STAR related and fairly simple. Made it to the final round of interviews to get denied. I had a lot more experience than the people who I saw getting accepted into the program and I had accomplished way more than the others applicants. In other words, I was confused as to why I was initially denied. Tried reaching out to the recruiter from my region to get some feedback and never heard back. Wasn’t worth the heartache.

Very simple phone call with 3-4 questions, describing leadership moments, customer experience examples, etc. Follows the situation, task, action, result model in answers so make sure to have situations prepared to talk about.