I really enjoyed the interview process! It was very thorough and really helped me make sure Lyft was a great fit for ME just as much as Lyft deciding if I was a great fit for THEM. I love that. It was a 3 part interview process. The first interview was a casual phone interview. The second interview was in a group where they did a presentation, broke us up and did mini interviews and then ended with a mock customer service email exercise. The last interview was a mock customer call and a one on one interview with the part-time team lead. Everyone was so kind and engaged in what I was saying. It felt more like getting to know your co-workers than an interview. I was surprised the interview process was that lengthy but I really enjoyed it.