Had 3 interviews total, all by phone. First phone interview was short and simple, basically a background check. Next was more intensive, 45 mins total broken into 3 fifteen minute interviews with 3 separate people. Last interview was 1 hr, first half they had someone pretend to be a frustrated customer to see how you would handle it. Then more interviewing.
Questions d'entretien [1]
Question 1
"Tell me about yourself" (They ask your typical, garden variety interview questions. Be prepared and you will do fine!)
The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.
Questions d'entretien [1]
Question 1
Standard customer service questions. No curveballs.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Lyft (Nashville, TN) en sept. 2019
Entretien
It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Lyft (Nashville, TN) en nov. 2018
Entretien
Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.