J'ai postulé via un recruteur. Le processus a pris 4 jours. J'ai passé un entretien chez LifeShield (Langhorne, PA) en mai 2014
Entretien
They ask you questions based on your resume solely and asked customer service behavioral questions. The behavioral questions were based on past call center experiences, conflicts and resolutions from them.
Questions d'entretien [1]
Question 1
What was the worst experience with a customer that you've had in the call center, and how did you turn it around?