My interview process was relatively fast tracked since the facility was not yet opened. I received an email from a recruiter saying that they had seen my resume and suggested that I apply for the Claims Customer Care Associate position. After application, I received a call, which turned out to be a phone interview. After the phone interview, a face to face interview was scheduled where I was interviewed by 2 personnel. The questions were direct from a packet so you would definitely be asked anything standard. They really focus on any problems that you've ever had with a customer, what you did and what the outcome was. Be ready to provide examples of situations, what you did and what the outcome was. They will be interested in the entire process.