Thank you for bringing this to our attention. Your experience is not the norm and certainly not the kind of experience we want our candidates to have. Unfortunately, given the fact that we get thousands of applicants per month, sometimes one can slip through the cracks. While our recruiters do try to give feedback when possible, because of the large number of candidates our team talks with on a daily basis, that is not always possible. However, we have some great resources for candidates on our blog (www.knowbe4.com/hire-the-best), including advice for resumes and interviewing.