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      Kaiser Permanente

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      Entretiens chez Kaiser PermanenteEntretiens d’embauche pour Customer Service Call Center Corona chez Kaiser PermanenteEntretien chez Kaiser Permanente


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      Entretien pour Customer Service Call Center Corona

      10 janv. 2016
      Candidat à l'entretien anonyme
      Corona, CA
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez Kaiser Permanente (Corona, CA) en janv. 2016

      Entretien

      Online applied 12/9 and assessment completed that Saturday. Received two calls and then scheduled for group interview with 8 other people at call center in Corona for 1/7/16. Arrived on time and was kept waiting with other candidates over 30 minutes past scheduled interview time with no information or updates while waiting. Then we are all summoned past front door and into small conference room and we are greeted by 3 people (a blond African American woman) a bald older caucasian thin man and another Caucasian man with a chin beard that only provide first names. We are seater and they ask us to read the first pageof a printed handout with about 6 pages. One of the center seated people describe the position, pay, and amount of calls center answers. Questions are not to be asked until end of sections are completed or time has been alloted per panel of screeners. Print and sign name on page one. Then turn to page two. Then one by one stand up and introduce by providing name. Read first question and answer: provide a quality in your current or past position that would help in the Role you are applying for? Second part of question. When or how often are given feedback in a current or past position how do you feel about it? Then completed by everyone: turn to page two. Please rearrange yours lives by last name in alphabetical order and team up with person next to you. Then take the time to ask them 2 of 4 selected questions. Then starting from first to last present the question and answer me to group. A. When would you think it an acceptable reason to miss work? And 3 other vague questions. Then you finish the rest of the pages which are behavioral questions. At some point the hiring manager slipped into the room and was not introduced until 30 minutes after sitting in the corner to observe. The panel was impersonal very unfriendly and felt like a parole hearing. Kaiser expectations are big on attendance and punctuality in this role and call center but they seem to not display that same courtesy to canidates.

      Questions d'entretien [2]

      Question 1

      See above but the final one was why should Kaiser pick you to work for them.
      2 réponse(s)

      Question 2

      Name a time when you did not agree with a policy or procedure from a past employer.
      1 réponse
      3